Refunds & Returns Policy


Returns Policy

For more information on returns, please email sebastianbabywear@gmail.com alternatively call us on +27 72 8787679.

For online purchases

Sebastian Baby Wear makes every effort to ensure that you will be satisfied with your purchase, however we recognise that in certain cases items may need to be returned and we will will gladly do so and refund under the following conditions.

Sebastian Baby Wear  will gladly refund shipping charges in the following instances only:

The item is defective as a result of a manufacturing defect as determined by the quality control department of Sebastian Baby Wear. In order for the garment to be deemed defective, Sebastian Baby Wear will need to receive the garment back to investigate the claim.

Sebastian Baby Wear sent the wrong item to you:

Online returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.

We will require you to send the products back to us within 7 days of signed receipt of original purchase courier waybill. Please ensure that you retain proof of posting / courier details and all the items are returned unused in their original packaging. Refunds and returns will not be considered should these conditions not be adhered to.

Once we have received the products back from you, your enquiry will be investigated. If found lacking in quality, we will gladly replace your purchase or, in the case of unavailability, refund your purchase and original delivery costs. If the original order goes missing en route, and you have not received your order within 1 calendar month of order, we will resend the item/s to you at no additional cost.

Sebastian Baby Wear reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Sebastian Baby Wear’ standards. Should Sebastian Baby Wear exercise this right, the Customer will receive a full refund with no deductions.

Refund or Exchange via Post Office

Simply email sebastianbabywear@gmail.com to request to return items.

Pack your return securely, clearly mark and address your parcel to: Sebastian Baby Wear, 3 Ravensberg Ave, Newlands

Drop your parcel off at your nearest Post Office and email your tracking number to sebastianbabywear4@gmail.com

PLEASE NOTE:

Packages must be returned prepaid – WE DO NOT ACCEPT COD (Cash on Delivery) DELIVERIES

We place great value on our customer satisfaction and should you have acquired the wrong product or sale, we will endeavour to assist in replacing the said item. In this instance replacement item will be at the sole discretion of Sebastian Baby Wear, whose decision will be final. You may contact us at any time (sebastianbabywear4@gmail.com)