Frequently Asked Questions

Frequently Asked Questions

Why am I having trouble logging into my account?

Please make sure you have entered the correct password and username, and please note that passwords are case-sensitive. If you have forgotten your username or password please click on the link in the login page and your information will be emailed to the address you provided in your registration.

How do I place an order?

After you have chosen an item from our online product pages, and your choice of colour, size and quantity, click on the ‘add to bag’ button. You are given an option to either continue shopping or proceed to the check-out. You can view your shopping bag at any time by clicking on the shopping bag link on the top left-hand side of your window.

What are the accepted methods of payment?

Sebastian Baby Wear accepts the credit card (Visa & Mastercard) as well as EFT payments. For additional security, all credit card purchases must be made through 3rd party Secure Gateway before being processed.

How will my orders ship?

Orders are shipped with couriers for local shipments and for international orders; please see our shipping policy for more info.

What happens if an item is out of stock after I have placed my order?

We make every effort to ensure the integrity of our online inventory and fulfill each complete order. However, occasions may arise where an item is out of stock and we are unable to proceed with your order. Should payment have been made and Sebastian Baby Wear cannot fulfill the order due to the item being out of stock, a full refund will be processed and no further obligation in respect of this order will exist.

Can I return items?

Please see our returns policy.

Can I cancel an order?

If you would like to cancel an order please mail us at at as soon as possible after you have placed the order. Please include your order number and we will let you know if the order is available for cancellation. Unfortunately, once your order has entered the processing phase, we are unable to cancel it. We urge customers to please double-check orders before placing them.

Is my country on the shipping list?

Our selected provider for international orders is EMS shipping and they deliver to all major international destinations, shipping rates vary accordingly. Please see shipping for more information or email us at if you have any questions.

What do I do if I get a defective item?

If you feel the item you received is defective, please send it back to Sebastian Baby Wear head-office in order to be assessed by our quality control department. Please see our Returns Policy.

Can I collect from a store instead of having home delivery?

Not yet. We are planning to introduce this service soon.